At the Radisson Blu Golden Sands, we believe that the only way to continue offering the very best service to our guests and clients is to keep improving. And one of the best mediums for this is feedback.
We therefore very much welcome all types of comments from our guests and clients and vigorously encourage your feedback, regardless if it is positive or negative in nature. Central to our objective of constant improvement is the Azure complaints policy. We like to hear from you instantly, should you ever find yourself unhappy or dissatisfied with any part of your experience.
When it comes to complaints, the very definition of a complaint differs from person to person. Here at the Golden Sands Malta Resort, we prefer to let our clients decide.
We promise to listen to you and to respond to you, irrespective of how large or little your grievance is. Our complaints policy incorporates all elements of our service to you, including your experience purchasing your timeshare, your latest stay at the Radisson Blu Golden Sands Resort or how we correspond with you when you're back at home. If you are not satisfied, then you have every right to complain.
As we mentioned before, your timeshare reviews, complaints, comments and questions are all valued and very much respected.