For more information, or just to have an informal chat, contact our resales department on 00356 2778 2525 or simply complete the form below:

Malta Timeshare Complaints

At the Radisson Blu Golden Sands, we believe that the only way to continue offering the very best service to our guests and clients is to keep improving. And one of the best mediums for this is feedback.

We therefore very much welcome all types of comments from our guests and clients and vigorously encourage your feedback, regardless if it is positive or negative in nature. Central to our objective of constant improvement is the Azure complaints policy. We like to hear from you instantly, should you ever find yourself unhappy or dissatisfied with any part of your experience.

Complaints, Comments And Compliments

When it comes to complaints, the very definition of a complaint differs from person to person. Here at the Golden Sands Malta Resort, we prefer to let our clients decide.

We promise to listen to you and to respond to you, irrespective of how large or little your grievance is. Our complaints policy incorporates all elements of our service to you, including your experience purchasing your timeshare, your latest stay at the Radisson Blu Golden Sands Resort or how we correspond with you when you're back at home. If you are not satisfied, then you have every right to complain.

As we mentioned before, your timeshare reviews, complaints, comments and questions are all valued and very much respected.

Our Commitment to You

Your opinion matters. This is why we commit to treating all timeshare complaints with the utmost importance. We will examine all complaints meticulously and aim to provide a satisfactory outcome where at all possible. The Azure complaints team is friendly and professional and has many years of experience.

We understand the level of commitment involved in purchasing timeshare.

We also want you to enjoy the experience, so please, let us know if there's any way can improve our service to you.

How to Make a Complaint

We have a dedicated team who will be happy to assist you, should you have a complaint. From room service to vehicle rentals, our management team welcomes the opportunity to respond in person to your questions and resolve any issues you might have.

The team will head the investigation and a dedicated member will communicate with you throughout the process.

You can either complain by telephone on 356 2356 1811, on email at or by post to: Complaints Department, Radisson Blu Resort & Spa, Golden Sands, Golden Bay, l/o Mellieha, MLH 5510, Malta.

We're ready to act on your complaint. Just provide us with some details and we'll get onto it promptly.

From the UK: 0203 912 1700
Worldwide: 00356 2778 2525